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LDAP SYNC NOT WORKING GETTING U00051002 Error Message

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Article ID: 187843

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Automic Admin upgraded their test Automic 12.1 version to 12.3.2 and now get the following error when trying to synchronize a LDAP User:
 
U00051002 LDAP message 'BindResponse' with result code 'invalidCredentials', message: 80090308: LdapErr: DSID-0C09042F, comment: AcceptSecurityContext error, data 52e, v2580
 
 

Environment

Release : 12.3.0, 12.3.1, 12.3.2

Resolution

Defect: LDAP Synchronization not working. (AE-23720)

Solution Fixed Versions:
Automation.Engine 12.3.3
Automation.Engine 12.5.0
Automation.Engine 12.3.2 HF2

Additional Information

A Workaround is to use the:

  1. The SYNC_LOGIN key in your (added) LDAP Variables (UC_LDAP_####)
  2. The LDAP user that SYNC_LOGIN was referencing was in the format of username\domain_id
    should be domain_id\username
Once corrected LDAP users connected successfully.