How to obtain technical support for the Symantec Integrated Cyber Defense Exchange (ICDx) product

Products

• ICDx
• Integrated Cyber Defense Exchange

Issue/Introduction

Instructions for obtaining technical support for the Symantec Integrated Cyber Defense Exchange (ICDx)  product. 

Environment

• Integrated Cyber Defense Exchange (ICDx)

Resolution

The Integrated Cyber Defense Exchange product is not available to open a case for directly because it is an integration feature specifically related to other products. To open a support case, please open a support case via the Broadcom Support Portal https://support.broadcom.com/ and select the associated collector support product from the Product selector:

 

 

Once the case has been opened, update the case to reflect that it is related to the Integrated Cyber Defense Exchange software so the appropriate support teams are involved.

 

For information on obtaining the Integrated Cyber Defense Exchange software, please see the following article:

Integrated Cyber Defense Exchange - Download Instructions for Symantec Customers