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Install Hangs with CA XCOM for Windows 11.6 User Interface Mode Not Supported

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Article ID: 187831

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Updated On:

Products

XCOM Data Transport XCOM Data Transport - Windows XCOM - SUPPORT

Issue/Introduction

The installation hangs with this message displayed:

Environment

Release : 11.6

Component : CA XCOM Data Transport for Windows
Windows 10, 64 bit AdoptOpenJDK

Resolution

Set the _JAVA_OPTIONS system environment variable to -Xms512m -Xmx1g
Entered command prompt as administrator
Change into the directory where xcom.exe is located
type:
.\XCOM.exe LAX_VM "C:\Program Files\AdoptOpenJDK\jdk-8.0.242.08-hotspot\bin\java.exe"

NOTE: Update path as needed for your installation

Additional Information

Run the installer with the CTRL key held down during the unpack fuel gauge step to get the separate console window showing debug,