Install Hangs with CA XCOM for Windows 11.6 User Interface Mode Not Supported
Article ID: 187831
Updated On:
Products
XCOM Data Transport
XCOM Data Transport - Windows
XCOM - SUPPORT
Issue/Introduction
The installation hangs with this message displayed:
Environment
Release : 11.6
Component : CA XCOM Data Transport for Windows
Windows 10, 64 bit AdoptOpenJDK
Resolution
Set the _JAVA_OPTIONS system environment variable to -Xms512m -Xmx1g
Entered command prompt as administrator
Change into the directory where xcom.exe is located
type:
.\XCOM.exe LAX_VM "C:\Program Files\AdoptOpenJDK\jdk-8.0.242.08-hotspot\bin\java.exe"
NOTE: Update path as needed for your installation
Entered command prompt as administrator
Change into the directory where xcom.exe is located
type:
.\XCOM.exe LAX_VM "C:\Program Files\AdoptOpenJDK\jdk-8.0.242.08-hotspot\bin\java.exe"
NOTE: Update path as needed for your installation
Additional Information
Run the installer with the CTRL key held down during the unpack fuel gauge step to get the separate console window showing debug,
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