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Error during UIM 20.1 installation

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Article ID: 187829

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Trying to install the UIM 20.1 version in a Windows Server, but the installation process is failing at some point after DB config, something with java.
 


Error under installation log:
 
2020-03-25 14:41:54,083 DEBUG probe.DistsrvController:distributePackageSynchronous:563 [Thread-40]  - preparing job_add request for job_id: java_jre-1585158114083, job_description: NMS installation, pkg: java_jre, version: null
2020-03-25 14:41:54,083 DEBUG pds.PDSController:sendPDSWithAddr:133 [Thread-40]  - Sending 'job_add' with sid: af..., timeout: 120000
2020-03-25 14:41:54,083 ERROR impl.UIMServerConfigureController:run:477 [Thread-40]  - NimException caught
(4) not found, Received status (4) on response (for sendRcv) for cmd = 'job_add' name = 'null'
 
 

Cause

Customer was extracting the iso file on his machine, and then uploading to the target server...that was the issue.

Environment

Release : 9.X

Component : UIM - INSTALL

Server: Windows Server 2016
DB - MS SQL 2017

Resolution

Uploaded the iso file to target server and extracted there, and was able to get the files correctly.
Installation worked smootly.