Error during UIM 20.1 installation
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Error during UIM 20.1 installation


Article ID: 187829


Updated On:


DX Unified Infrastructure Management (Nimsoft / UIM)


Trying to install the UIM 20.1 version in a Windows Server, but the installation process is failing at some point after DB config, something with java.

Error under installation log:
2020-03-25 14:41:54,083 DEBUG probe.DistsrvController:distributePackageSynchronous:563 [Thread-40]  - preparing job_add request for job_id: java_jre-1585158114083, job_description: NMS installation, pkg: java_jre, version: null
2020-03-25 14:41:54,083 DEBUG pds.PDSController:sendPDSWithAddr:133 [Thread-40]  - Sending 'job_add' with sid: af..., timeout: 120000
2020-03-25 14:41:54,083 ERROR impl.UIMServerConfigureController:run:477 [Thread-40]  - NimException caught
(4) not found, Received status (4) on response (for sendRcv) for cmd = 'job_add' name = 'null'


Release : 9.X

Component : UIM - INSTALL

Server: Windows Server 2016
DB - MS SQL 2017


Customer was extracting the iso file on his machine, and then uploading to the target server...that was the issue.


Uploaded the iso file to target server and extracted there, and was able to get the files correctly.
Installation worked smootly.