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Cannot See IA Agent since not Active

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Article ID: 187815

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

The agent is successfully started according to the IntroscopeAgent.log. However, I am not seeing anything in the Investigator as the Agent is not active.  So now, I need to add something to the Agent configuration to "activate" it, so metrics appear.  I don't know how to make the Agent Active = 'true'. 

 

Here are the last couple of lines from the log file:

[

INFO] [IntroscopeAgent.IsengardServerConnectionManager] Connected controllable Agent to the Introscope Enterprise Manager at servername:5001,com.wily.isengard.postofficehub.link.net.DefaultSocketFactory. Host = "servername", Process = "Infrastructure", Agent Name = "apmiaAgent", Active = "false".

Environment

Release : 11.1.3

Component : APM Agents

Resolution

Since it is a SaaS Agent connecting to a 10.7 EM scenario, set the compatibility flag for the Agent to connect properly. (introscope.agent.connection.compatibility.version=10.7. Then the flag will change to true and the agent will be Active.