'CONNECTION CLOSED BY SERVER...' ON MONITORING TAB OF MTC-NM

Products

• NetMaster Network Management for TCP/IP

Issue/Introduction

Customer provided us with these problem details:

 

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We are sending you the log of NetMaster after bringing the STC up until the errors that come in the log at the moment we open

 

the MTC-NM on the alert monitor screen (#monitoring-alertMonitor). That message comes to us as well when we try to use

 

the resource monitor (#monitoring-resourceMonitor). After we get this error message (on the bottom of the page) we are

 

still able to navigate on MTC-NM. It is like there is no data to show on that page.

Environment

OS : z/OS

Release : 12.2

Component : CA NetMaster Network Management for TCP/IP

Cause

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Resolution

Customer sent us these remarks following a NetMaster L2 Support documentation request: 

 

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Since the Firefox--the browser that hit the reported problem--steps to collect documentation are different than on Chrome--the

 

browser that the doc was requested for--we installed Chrome to collect it and the problem did NOT occur on it.  Then

 

we tested it on MS Edge and the problem did NOT occur on it either.

Additional Information

The current NetMaster for TCP/IP 12.2 documentation--as of 04/23--says:

 

Browser Support  

 

We recommend that you use one of the following web browsers to access Mainframe Team Center - Network Management:

 

● Google Chrome

 

● Internet Explorer 11

 

● Mozilla Firefox

 

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Please see:  

 

https://techdocs.broadcom.com/us/en/ca-mainframe-software/performance-and-storage/ca-netmaster-network-management-for-tcp-ip/12-2/using-mainframe-team-center---network-management/getting-started1.html