'CONNECTION CLOSED BY SERVER...' ON MONITORING TAB OF MTC-NM

Products

• NetMaster Network Management for TCP/IP
• SOLVE

Issue/Introduction

Customer provided us with these problem details:

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We are sending you the log of NetMaster after bringing the STC up until the errors that come in the log at the

moment we open the MTC-NM on the alert monitor screen (#monitoring-alertMonitor). That message comes

to us as well when we try to use the resource monitor (#monitoring-resourceMonitor). After we get this error

message (on the bottom of the page) we are still able to navigate on MTC-NM. It is like there is no data  to 

show on that page.

Cause

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Environment

OS : z/OS

Release : 12.2

Component : CA NetMaster Network Management for TCP/IP

Resolution

Customer sent us these remarks following a NetMaster L2 Support documentation request: 

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Since the Firefox (the browser that hit the reported problem) steps to collect documentation are  different than on 

Chrome (the browser that the doc was requested for) we installed Chrome to collect it but   the problem did NOT

occur on it. Then we tested it on MS Edge and the problem did NOT occur on it either. 

 

Note: NetMaster L2 Support was able to reproduce the problem in Firefox--based on the information provided by

customer--and it will be fixed in the future.