EEM to LDAP Connection Exception[-800]: bind failed

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - System Agent (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent
• CA Workload Automation AE

Issue/Introduction

Unable to configure LDAP connection with EEM. Status returns failure.

 

Exception[-800]: bind failed
ERROR [0x2b95ebda2700] [eiam.server.userstore.genericconnector] [src/LdapUtil.cpp:365] LDAP* eiam::server::ldap::LdapUtil::newLdapConnection(const eiam::core::String&, const eiam::core::String&, const eiam::core::String&)

Cause

- Information/LDAP details provided could be wrong or password for the bind user could have been incorrect.

 

- LDAP server communication issues.

 

Environment

Release : 11.3.6

Component : CA Workload Automation AE (AutoSys)

Resolution

- Contact LDAP team to get correct details including the connection user password.

- Ensure the communication between the EEM and LDAP servers is fine.

 

- Follow the procedure described in the link below to add external ldap connection:

 

 

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-identity-and-access-management/ca-embedded-entitlements-manager/12-6/configuring/ca-eem-server-user-stores-configuration/reference-from-an-external-ldap-directory/add-an-external-ldap-directory.html

(Add an External LDAP Directory)