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RC connection to VDI not on session 0

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Article ID: 187787

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Updated On:

Products

CA Client Automation - Remote Control

Issue/Introduction

Connecting to Virtual Desktop Infrastructure (VDI) the screen is not on Session 0.

Resolution

Try a RC connection with a custom connection:

Hostname$domain\username)

or 

hostname$1 (where 1 is the session ID of the user, also try 0 and 2)