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wasp doesn't start after UIM clean install. Fatal error!

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Article ID: 187777

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

After installing UIM, or after an upgrade, the Primary hub wasp probe does not start.
 
 
Error seen in wasp.log
 
mar 31 11:01:57:509 ERROR [main, com.nimsoft.nimbus.probe.service.wasp.Probe] main() Fatal error!
mar 31 11:01:57:509 ERROR [main, com.nimsoft.nimbus.probe.service.wasp.Probe] main() org.apache.catalina.LifecycleException: A child container failed during start
mar 31 11:01:57:509 ERROR [main, com.nimsoft.nimbus.probe.service.wasp.Probe] org.apache.catalina.LifecycleException: A child container failed during start
    at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:928)
    at org.apache.catalina.core.StandardEngine.startInternal(StandardEngine.java:262)
    at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
    at org.apache.catalina.core.StandardService.startInternal(StandardService.java:421)
    at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
    at org.apache.catalina.core.StandardServer.startInternal(StandardServer.java:930)
    at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
    at org.apache.catalina.startup.Tomcat.start(Tomcat.java:467)
    at com.nimsoft.nimbus.probe.service.wasp.Probe.doit(Probe.java:674)
    at com.nimsoft.nimbus.probe.service.wasp.Probe.main(Probe.java:110)
Caused by: java.util.concurrent.ExecutionException: org.apache.catalina.LifecycleException: A child container failed during start
    at java.util.concurrent.FutureTask.report(FutureTask.java:122)
    at java.util.concurrent.FutureTask.get(FutureTask.java:192)
    at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:916)
    ... 9 mor

Cause

This issue might be caused by an active Anti-virus running on the UIM server. 

Environment

Release : UIM 9.x, 20.x

Component : UIM

Resolution

During Install or upgrades disable Anti-Virus running on the UIM server. 
 
For more info check the KB: Antivirus scanning of UIM components

Additional Information

Related KB:

UIM 20.4.0 fresh install WASP probe failing: ERROR [main, com.nimsoft.nimbus.probe.service.wasp.Probe] main() Fatal error! (broadcom.com)