Desktop client dropping connection to server

Products

• CA Workload Automation DE - Business Agents (dSeries)
• CA Workload Automation DE
• DSERIES- SERVER
• CA Workload Automation DE - System Agent (dSeries)
• CA Workload Automation DE - Scheduler (dSeries)

Issue/Introduction

Users are unable to connect to the DE Server

Environment

Release : 12.x

Component : CA WORKLOAD AUTOMATION DE (DSERIES)

Cause

DE Server lost connection to the database causing the server to restart itself and Desktop Client dropping connections to the server.

Resolution

First, check if DE Server (primary instance) is able to connect to the database by running the "validateDbConnection" utility located in <DE_Install_directory>/bin directory.

Windows: <DE install folder>\bin\validateDbConnection.bat

Unix/Linux: <DE install folder>/bin/validateDbConnection

If any issue, review the exception and fix the problem(s). Also, check with the DBA for database related issues and if restarting the services is required.