We have process running that assigns action items to Resource Managers to approve time for contractors. Once they approve/reject the timesheet for their resource, the action item is completed and no longer visible on their screen. For some reason the action items remain open for one of our resources although the action was taken.
Can you please advise for a possible cause and solve on this matter?
Release : 15.6.1
Component : CA PPM SAAS BUSINESS PROCESS MANAGEMENT