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Pending Actuals for inactivate resource even though Timesheets are posted
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Article ID: 187729
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Updated On:
Products
Clarity PPM SaaSClarity PPM On Premise
Issue/Introduction
Pending Actuals are still showing up at the assignment level for a resource even though their timesheets are in posted status.
Cause
This issue can happen if there was an open/submitted timesheet created prior to the resource's term date.
Clarity will only display timesheets prior to their termination date.
Environment
Release : All Supported Releases
Component : CA PPM SAAS TIME MANAGEMENT
Resolution
Go to Home->Resources->Filter for the inactive resource
Change the resources Date of Termination to either today's date, or delete temporarily
Now go back to timesheets and filter for any timesheets for the resource in Open / Submitted
If any appear this would be the cause of pending actuals appearing.
Once the hours on the open/submit timesheet have been removed, readd the Termination date for the resource.
Additional Information
See KB: 187633 - Can we remove Pending Actuals for Inactive Resources outside timesheets?