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Unable to run Autosys jobs on shadow

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Article ID: 187723

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Updated On:

Products

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - System Agent (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) Workload Automation Agent CA Workload Automation AE

Issue/Introduction

After encountering a failover condition, users are unable to perform actions within WCC. The following errors are seen in the WCC-services.log file:

INFO   | jvm 1    | 2020/03/30 21:09:39 |      574 | CAUAJM_E_10029 Communication attempt with the CA WAAE Application Server has failed! [pdcvpap023.calheers.local:9000]
INFO   | jvm 1    | 2020/03/30 21:09:39 |      574 | CAUAJM_E_10029 Communication attempt with the CA WAAE Application Server has failed! [pdcvpap022.calheers.local:9000]
INFO   | jvm 1    | 2020/03/30 21:09:39 |      574 | CAUAJM_E_10221 Exhausted list of available Application Server(s). Failing request.
INFO   | jvm 1    | 2020/03/30 21:09:39 |      574 | CAUAJM_E_10029 Communication attempt with the CA WAAE Application Server has failed! [pdcvpap023.calheers.local:9000]
INFO   | jvm 1    | 2020/03/30 21:09:39 |      574 | CAUAJM_E_10029 Communication attempt with the CA WAAE Application Server has failed! [pdcvpap022.calheers.local:9000]
INFO   | jvm 1    | 2020/03/30 21:09:39 |      574 | CAUAJM_E_10221 Exhausted list of available Application Server(s). Failing request.
INFO   | jvm 1    | 2020/03/30 21:09:39 |      575 | @reporting-collector <reporting-collectors-loop> [] ERROR #BaseWrapperWithServerLoop          # for server PROD: while accessing server PROD (host:pdcvpap023.calheers.local,pdcvpap022.calheers.local):CAUAJM_E_10062 Failed to get initial configuration from CA WAAE Application Server(s).
INFO   | jvm 1    | 2020/03/30 21:09:40 |      575 | @collector <collectorScheduler-12> [] ERROR #AlarmCollectorStepExecutionListener# An error occured in ALARM collector on server PROD: Failed to initialize the reader for server PROD


Environment

Release : 11.3.6

Component : CA Workload Automation AE (AutoSys)

Resolution

 
In WCC
On the configuration tab, your server definition needs to have both the primary and shadow server FQDN, IP address, or shortname (however you are resolving hostnames).
Example:
 
In config.$AUTOSERV (Unix/Linux) or config.%AUTOSERV% (Windows), you need to have both the primary and shadow servers defined to the AutoServer parameter.
Example:   AutoServer=lvnprod007262.bpc.broadcom.net,lvnprod007263.bpc.broadcom.net