Management Lost Contact Status

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

What does it take to put a device into management lost.  Also, what does it take for a device to go from management lost back to up status.

Environment

Any DX Netops Performance Management version

Cause

Device cannot be reached via SNMP.

Resolution

It takes 2 full timeout polls to set a device to "Management Lost".  However, only 1 successful SNMP poll  in the poll cycle to clear "Management Lost" and set the device back to "Up"

Additional Information

Contact Status Definitions