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Getting TLS Error Message Trying to Email from the Web Viewer

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Article ID: 187714

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Updated On:

Products

Output Management Web Viewer

Issue/Introduction

Getting the following error message: "Error: could not convert socket to TLS" when sending an SMTP email with CA Output Management Web Viewer and TLS v1.2

Environment

Release : 12.1

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Websphere

Resolution

SO12392 Cumulative Build 204

For Websphere, specify the JVM argument listed below in the servant region.

-Dcom.ibm.jsse2.overrideDefaultTLS=true