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Intermittent Issue while viewing documents "Unable to Process Document" in browser when redirected to DocIsolation Viewer.

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Article ID: 187694

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Updated On:

Products

Web Isolation

Issue/Introduction

Intermittent Issue while viewing documents "Unable to Process Document" in browser when redirected to Doc Isolation Viewer.

Cause

Doc Isolation will query in two parts :
 
it will upload file to Doc Iso server and then you view the file in DocIso Viewer.
 
The issue is inconsistent because it relays on a race between the set-cookie of DocIsolation and the redirection.
 
When DocIsolation wins the race, the issue won't happen.

Environment

Release : 1.13.938

Component : Web Isolation

Resolution

Workaround to fix this intermittent behavior :
 
you can enable the viewDocumentInNewTab option in the
 
Download Profile > Select your Doc Isolation download profile (configured in rule) > Advanced Settings 
 
After making changes Push Settings, Now when try to View Document, It will give you Popup at bottom left "This document is ready to View" , Click "View" and it will make docIsolation open in a new tab, with a clear history.