Intermittent Issue while viewing documents "Unable to Process Document" in browser when redirected to DocIsolation Viewer.

Products

• Web Isolation

Issue/Introduction

Intermittent Issue while viewing documents "Unable to Process Document" in browser when redirected to Doc Isolation Viewer.

Environment

Release : 1.13.938

Component : Web Isolation

Cause

Doc Isolation will query in two parts :

 

it will upload file to Doc Iso server and then you view the file in DocIso Viewer.

 

The issue is inconsistent because it relays on a race between the set-cookie of DocIsolation and the redirection.

 

When DocIsolation wins the race, the issue won't happen.

Resolution

Workaround to fix this intermittent behavior :

 

you can enable the viewDocumentInNewTab option in the

 

Download Profile > Select your Doc Isolation download profile (configured in rule) > Advanced Settings 

 

After making changes Push Settings, Now when try to View Document, It will give you Popup at bottom left "This document is ready to View" , Click "View" and it will make docIsolation open in a new tab, with a clear history.