Service Point mobile app against SSL xFlow URL says Oops not available

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Service Point mobile app against SSL xFlow URL says Oops not available

Cause

Self signed / Intranet ROOT CA authority based SSL certificates are not supported with Service Point mobile app

Environment

Release : 17.2, 17.3

Component : XFLOW INTERFACE FOR SDM

Resolution

Obtain a real vendor issued certificate and deploy it to xFlow/SDM server for Service Point app to recognize SSL certificates without errors.