ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Service Point mobile app against SSL xFlow URL says Oops not available
book
Article ID: 187692
calendar_today
Updated On:
Products
CA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
Service Point mobile app against SSL xFlow URL says Oops not available
Cause
Self signed / Intranet ROOT CA authority based SSL certificates are not supported with Service Point mobile app
Environment
Release : 17.2, 17.3
Component : XFLOW INTERFACE FOR SDM
Resolution
Obtain a real vendor issued certificate and deploy it to xFlow/SDM server for Service Point app to recognize SSL certificates without errors.