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Service Point mobile app against SSL xFlow URL says Oops not available

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Article ID: 187692

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Service Point mobile app against SSL xFlow URL says Oops not available

Cause

Self signed / Intranet ROOT CA authority based SSL certificates are not supported with Service Point mobile app

Environment

Release : 17.2, 17.3

Component : XFLOW INTERFACE FOR SDM

Resolution

Obtain a real vendor issued certificate and deploy it to xFlow/SDM server for Service Point app to recognize SSL certificates without errors.