Weather attributes are not refreshed and updating

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

After updating some Heat Attributes and changed the Weather Refresh interval to 30 Minutes, the Weather is not updated based on the Weather attributes.

Restarted/Rebooted all SDM Services and Servers after the changes and still its not working.

Environment

Release : 17.2 and higher

Component : XFLOW INTERFACE FOR SDM

Cause

Issue may be due to the size of the existing heatweather.log being so large to be unreadable by any text editors.

Resolution

In some cases, the issue may resolve after creating a new heatweather.log file.  Weather is refreshing every 30 minutes now.

To change the heat/weather log specification, access the log4j.properties file located on the server where the heat/weather daemon is running, location: C:\PROGRA~2\CA\SERVIC~1\site\cfg

Locate the following block of text:
log4j.appender.heatweatherlog=org.apache.log4j.RollingFileAppender
log4j.appender.heatweatherlog.File=C:/PROGRA~2/CA/SERVIC~1/log/heatweather.log
log4j.appender.heatweatherlog.MaxBackupIndex=9
log4j.appender.heatweatherlog.MaxFileSize=30MB
log4j.appender.heatweatherlog.layout=org.apache.log4j.PatternLayout
log4j.appender.heatweatherlog.layout.ConversionPattern=%d{MM/dd HH:mm:ss.SSS} [%t] %-5p %c{1} %L %m %n

Modify this line to change the log file name from "heatweather.log", then save/recycle services:
log4j.appender.heatweatherlog.File=C:/PROGRA~2/CA/SERVIC~1/log/heatweather.log