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In CEM, runnng a report encounters a blank screen from running a query.

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Article ID: 187679

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Updated On:

Products

Compliance Event Manager

Issue/Introduction

Running a query report in CEM's UI,  a blank screen is presented as the result.   

Cause

The cause of this condition was due to an old report being used that had 'System_id' as the filter criteria instead of the now current 'System ID' the UI uses.   

Environment

Release : 6.0

Component : CA COMPLIANCE EVENT MANAGER

Resolution

The blank screen (hang) condition was corrected by using the current filter value 'System ID' for the filter criteria instead of the old filter value of 'System_id'.