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Service Manager : ucybsmcl unable to stop a Process started from a different user


Article ID: 187659


Updated On:


CA Automic Workload Automation - Automation Engine


The service manager command (ucybsmcl) cannot stop a process which has been started with a different user.
For example, if a customer user (e.g awaadmin) is the owner of the ucybsmcl script and the process (JWP, JCP, or any other) has been started by root, ucybsmcl "stop" won't work.
The corresponding process need to be killed using the root user.


Different owner between the Service Manager scripts and the Automation Engine process.


Service Manager (all versions)


The Service Manager must be installed & started with the same account.
Every WP/CP processes must also be started using this account.

Additional Information