Client Automation - sd_server.exe crash - UNKNOWN_EXCEPTION in module KERNELBASE.dll

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Software Delivery

Issue/Introduction

sd_server.exe process crashs with following details :

 

 

Reason:
sd_server.exe caused an UNKNOWN_EXCEPTION in module KERNELBASE.dll at 0023:7518C232, RaiseException()+0098 byte(s)

Registers:
EAX=00E5F600  EBX=00000000  ECX=00000003  EDX=00000000  ESI=744355F2 
EDI=00000000  EBP=00E5F658  ESP=00E5F600  EIP=7518C232  FLG=00200216 
CS =0023      DS =002B      SS =002B 
ES =002B      FS =0053      GS =002B

Call Stack:
0023:7518C232 (0xE06D7363 0x00000001 0x00000003 0x00E5F684) KERNELBASE.dll, RaiseException()+0098 byte(s)
0023:743D872D (0x00E5F6B0 0x743CC954 0xDFBCB0D3 0x02420618) MSVCR100.dll, CxxThrowException()+0069 byte(s)
0023:744355DE (0xCA59E9FC 0x00000000 0x010311B4 0x01031190) MSVCR100.dll, _RTDynamicCast()+0273 byte(s)
0023:00EFDF71 (0x00000001 0x023C64D8 0x01F47A90 0x61B768C7) sd_server.exe, SDUUID::SDUUID()+357710 byte(s)
0023:00FABD90 (0x0127B000 0x778E62A0 0xF2186828 0x00E5F85C) sd_server.exe, SDUUID::SDUUID()+1069933 byte(s)
0023:778E62C4 (0x0127B000 0x4BC1F541 0x00000000 0x00000000) KERNEL32.DLL, BaseThreadInitThunk()+0036 byte(s)
0023:77B21E39 (0xFFFFFFFF 0x77B436DA 0x00000000 0x00000000) ntdll.dll, RtlSubscribeWnfStateChangeNotification()+1081 byte(s)
0023:77B21E04 (0x00FABEF8 0x0127B000 0x00000000 0x00000000) ntdll.dll, RtlSubscribeWnfStateChangeNotification()+1028 byte(s)

 

 

Environment

Client Automation 14.0 SP2 & SP3

 

Resolution

Open a CA Broadcom Support case requesting the fix :

T5IZ418 for 14.0 SP2
T5IZ423 for 14.0 SP3