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Can we remove Pending Actuals for Inactive Resources outside timesheets?

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Article ID: 187633

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Is there a way to clear pending actuals without going through timesheets for a resource that is inactive/no longer working with the company?

Environment

Release : All Supported Releases

Component : CA PPM SAAS APPLICATION

Resolution

If the pending actuals were created via a timesheet, the only way to delete the pending actuals would be through the timesheet:
  1. Go to the user's timesheet
  2. Return the timesheet
  3. Delete the task(s) or remove all time on the task
  4. Save the timesheet (The Timesheet doesn't have to be resubmitted)

Additional Information

See KB: 187729 - Pending Actuals for inactivate resource even though Timesheets are posted