Unable to launch OneClick Console when using Internet Explorer 10

Article Id: 18763
Status: Published
Updated On: 12-04-2019 07:32
Legacy Id: TEC609811
Products:
CA Spectrum - OneClick , CA Spectrum - Reporting , CA Spectrum - Integrations , CA Spectrum - Alarms & Event Management
Issue/Introduction:

After internet explorer 10 was installed it is impossible to open the OneClick console. The error received was HTTP Status 404.

    Environment:

    Release:
    Component:

    Resolution:

    This is a known issue in IE 10 that can be fixed by using the compatibility view in IE 10.

    To enable compatibility mode

    1. Open up Internet Explorer 10
       
    2. Press Alt key on your keyboard to bring up the top menu. And then go
      to Tools > Developer Tools. Alternatively you can just press the F12 key
      on your keyboard.
       
    3. This will bring up the IE developer tools. Click Browser Mode and then
      click on the Internet Explorer version you want to simulate - in this case IE 10 compatibility view.
       
    4. As seen you can now open your console.