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EM won't start

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Article ID: 187601

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

The issue with startup with the EM has a good lead from looking at the logs.

It looks like an & for some query in realms.xml is having issues on line 90. It may need to be in quotes.

Introscope Enterprise Manager failed to start because:
INFO   | jvm 1    | An error occurred while trying to start Isengard.
INFO   | jvm 1    | XML Error Configuring User Management Service: The entity name must immediately follow the '&' in the entity reference.
INFO   | jvm 1    | 2| The entity name must immediately follow the '&' in the entity reference.

 

What should I do to resolve this?

Cause

Invalid line in realms.xml

Environment

Release : 10.7.0

Component : APM TEAM CENTER/ACC

Resolution

Change from 
 
 <value>(&(objectClass=group)(cn={0}))</value>
 
to 
 <value>(&amp;(objectClass=group)(cn={0}))</value>
 
As directed in the realms.xml comments section