Modify User keeps spinning in CAIM
Article ID: 187599
CA Identity Manager
CA Identity Governance
CA Identity Portal
CA Identity Suite
We are unable to modify a users endpoint account.
In IDM the following error is received:
Failed to fetch the account
From Provisioning Server the following error is received:
Read failed: failed to find a connector server to handle request for DN
Release : 14.X
Component : IdentityMinder(Identity Manager)
Provisioning Server is unable to communicate with the connector server(s)
From Connector Xpress confirm your connector server information is correct. For example, the hostname is correct.
Also if you have any value stored for Provisioning Server (optional) remove it from your CS Config and retry.