Modify User keeps spinning in CAIM

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

We are unable to modify a users endpoint account. 

 

In IDM the following error is received: Failed to fetch the account

 

From Provisioning Server the following error is received:  Read failed: failed to find a connector server to handle request for DN

Cause

Provisioning Server is unable to communicate with the connector server(s)

Environment

Release : 14.X

Component : IdentityMinder(Identity Manager)

Resolution

From Connector Xpress confirm your connector server information is correct.  For example, the hostname is correct. 

 

Also if you have any value stored for Provisioning Server (optional) remove it from your CS Config and retry.