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Modify User keeps spinning in CAIM
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Article ID: 187599
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Updated On:
Products
CA Identity ManagerCA Identity GovernanceCA Identity PortalCA Identity Suite
Issue/Introduction
We are unable to modify a users endpoint account.
In IDM the following error is received: Failed to fetch the account
From Provisioning Server the following error is received: Read failed: failed to find a connector server to handle request for DN
Cause
Provisioning Server is unable to communicate with the connector server(s)
Environment
Release : 14.X
Component : IdentityMinder(Identity Manager)
Resolution
From Connector Xpress confirm your connector server information is correct. For example, the hostname is correct.
Also if you have any value stored for Provisioning Server (optional) remove it from your CS Config and retry.