CPU QOS CDM probe not collecting

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Internal Alarm Unable to get CPU Data( error)

From CDM.log:-

===============

cdm checkCPUInfo GetCPUInfo Failed( errror)

 

From controller.log:-

===============

Controller: ControllerLogin request login failed xx.xx.xx.xx/48002 (login failed) 

 

Environment

UIM : 8.51 & Later

CDM 6.42 & later

Cause

Nimsoft folder not excluded from Symantec Antivirus

Resolution

Follow the below Step:-

 

== Stop/ Disable  the Symantec Antivirus on server
== Uninstall Robot and delete the Nimsoft folder
== open the task manager and check any nimsoft related task is running , if yes please kill it.

== Install the robot
== Deploy the CDM probe

== Exclude NIMSOFT folder in Symantec and start the Symantec Antivirus on server