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CPU QOS CDM probe not collecting

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Article ID: 187556

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Internal Alarm Unable to get CPU Data( error)

From CDM.log:-
===============
cdm checkCPUInfo GetCPUInfo Failed( errror)
 
From controller.log:-
===============
Controller: ControllerLogin request login failed xx.xx.xx.xx/48002 (login failed) 

 

Cause

Nimsoft folder not excluded from Symantec Antivirus

Environment

UIM : 8.51

CDM 6.42

Resolution

Follow the below Step:-
 
== Stop/ Disable  the Symantec Antivirus on server
== Uninstall Robot and delete the Nimsoft folder
== open the task manager and check any nimsoft related task is running , if yes please kill it.
== Install the robot
== Deploy the CDM probe
== Exclude NIMSOFT folder in Symantec and start the Symantec Antivirus on server