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Client Automation - Lot of DSM Errors in Windows Event Viewer

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Article ID: 187553

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Updated On:

Products

CA Client Automation - IT Client Manager CA Client Automation

Issue/Introduction

On Domain or Scalability Servers there are a lot of DSM Error events logged in Windows Event viewer Application :

 

Source = DSM

Event ID = 1000

Task Category = DSM

Caf encountered an error. returned: A general failure has occurred. This can be any of several internal failures that are mapped to a general failure.

and/or

Caf encountered an error : sm error: ok

 

In logs TRC_CF_CAF_SERVICE*.log following lines appear :

CAF_SERVIC|CFSMCAPI|WARNING| MsgDeliveryFailure : To: a.b.c.d\CAI005740-00007 SR 7 TR 7 SI 083837E6 TI 166C0003
CAF_SERVIC|caf|ERROR| CFEventLogger::raiseEvent: Caf encountered an error : sm error: ok
CAF_SERVIC|caf|ERROR| CFSMMessenger::smCallback: code: 0x33002: returned: A general failure has occurred. This can be any of several internal failures that are mapped to a general failure.
CAF_SERVIC|caf|ERROR| CFEventLogger::raiseEvent : Caf encountered an error : returned: A general failure has occurred. This can be any of several internal failures that are mapped to a general failure.

 

Cause

These errors indicate a CAM communication problem with a DSM Agent.
This could occur if network link is unstable or has been cut.
 

Environment

Client Automation - All versions

 

Resolution

These errors could be ignored. They do not indicate a problem with caf on the Domain and/or scalability servers
 
It is possible to avoid these events to be logged by doing this on the scalability server :
 
 
1- Execute this command
 
ccnfcmda -cmd SetparameterValue -ps itrm/common/caf/events -pn error -v 0
 
 
2- Restart caf
 
caf stop
caf start