Dirrerent between Auto Close ticket and Auto close Alarm

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

What is the different between Auto Close ticket and Auto close Alarm at sdgtw probe

Environment

UIM 20.3.3 and later

Sdgtw 2.22

Resolution

Auto Close ticket and Auto close Alarm:-

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== Auto Close Alarm:-

Enables the probe to acknowledge an alarm when the corresponding incident is closed in the service desk application. The incident can be closed or resolved by any user except the one who created the incident.

 

== Auto Close Ticket:-

 Enables the probe to close a service desk ticket when the corresponding alarm is closed in UIM.