Remote Control not showing hidden files of host for file transfer.

Products

• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Software Delivery
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

Take a Remote control of the machine and expand the folder which has hidden files . Files are not visible as they have windows setting Hidden on it .  

 

Issue Can be reproduced using below steps. 

 

1.On agent machine i created a text file and modified to Hidden file . 


2. Agent machine i set view settings (windows View Settings) as Show Hidden files. I can see the Hidden files . 


3. Now i took remote control of the machine from Viewer or Domain Manager. 


4. Expand the machine in Remote Control viewer and go to Drivers on < Agent HostName>


5. Here i can see all the files except Hidden Files . Not able to see hidden files for transferring to viewer machine. 

 

Environment

Release : 1403

Component : DESKTOP AND SERVER MANAGEMENT

Resolution

Execute below 2 commands on viewer machine. 

ccnfcmda -cmd getparametervalue -ps itrm/rc/FileTransfer -pn showHidden -u CURRENT_USER
ccnfcmda -cmd setparametervalue -ps itrm/rc/FileTransfer -pn showHidden -u CURRENT_USER -v 1