Remote Control not showing hidden files of host for file transfer.
Article ID: 187545
Updated On:
Products
CA Client Automation - Asset Management
CA Client Automation - IT Client Manager
CA Client Automation
CA Client Automation - Software Delivery
CA Client Automation - Remote Control
CA Client Automation - Asset Intelligence
CA Client Automation - Desktop Migration Manager
CA Client Automation - Patch Manager
Issue/Introduction
Take a Remote control of the machine and expand the folder which has hidden files . Files are not visible as they have windows setting Hidden on it .
Issue Can be reproduced using below steps.
1.On agent machine i created a text file and modified to Hidden file .
2. Agent machine i set view settings (windows View Settings) as Show Hidden files. I can see the Hidden files .
3. Now i took remote control of the machine from Viewer or Domain Manager.
4. Expand the machine in Remote Control viewer and go to Drivers on < Agent HostName>
5. Here i can see all the files except Hidden Files . Not able to see hidden files for transferring to viewer machine.
2. Agent machine i set view settings (windows View Settings) as Show Hidden files. I can see the Hidden files .
3. Now i took remote control of the machine from Viewer or Domain Manager.
4. Expand the machine in Remote Control viewer and go to Drivers on < Agent HostName>
5. Here i can see all the files except Hidden Files . Not able to see hidden files for transferring to viewer machine.
Environment
Release : 1403
Component : DESKTOP AND SERVER MANAGEMENT
Resolution
Execute below 2 commands on viewer machine.
ccnfcmda -cmd getparametervalue -ps itrm/rc/FileTransfer -pn showHidden -u CURRENT_USER
ccnfcmda -cmd setparametervalue -ps itrm/rc/FileTransfer -pn showHidden -u CURRENT_USER -v 1
ccnfcmda -cmd getparametervalue -ps itrm/rc/FileTransfer -pn showHidden -u CURRENT_USER
ccnfcmda -cmd setparametervalue -ps itrm/rc/FileTransfer -pn showHidden -u CURRENT_USER -v 1
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