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Getting error on Keystore for Enterprise Dashboard: Caused by: java.io.IOException: Keystore was tampered with, or password was incorrect

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Article ID: 187527

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Updated On:

Products

CA Application Test Service Virtualization

Issue/Introduction

Starting Enterprise Dashboard using SSL and get the below error:

Caused by: java.io.IOException: Keystore was tampered with, or password was incorrect

Cause

Certain special characters in the password is causing this error.

Environment

All supported DevTest releases.

Resolution

DevTest does not like the following special characters in keystore passwords: /, \, %

When creating the keystore passwords for DevTest, do not use these characters.

Use this rule when creating any keystore password on DevTest regardless of component.

Additional Information

Check to see if there is a JAVA_HOME set and to what the value is. 

OpenJDK is now used and sometimes it might affect keystores and truststores created with a different version of Java.  They will as well get this error.