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PSC (Primary Support Contact) change for Clarity SaaS

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Article ID: 187523

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

How can I change/add/remove one of the below for Clarity SaaS:
  • Primary Support Contact (PSC)
  • Senior Approver 
  • Secondary Support Contact (SSC)

Environment

Release : All Supported Releases

Component : Clarity PPM SaaS Operations User Management

Resolution

To have this change made, please open a case with Broadcom Support. To help expedite your request, make sure that the information below is provided in the case:

  1. PSC Approval: Approval for this request from PSC (Primary Support Contact)/Senior approval (via e-mail, screenshot). If there is no existing PSC, your Account Manager can provide approval in the approver's place
  2. Details for each account user you are requesting a modification/add/exclusion for:
  • Action be executed: Add/Edit/Remove
  • Full Name
  • Email address
  • Phone Number