HP systems unable to boot with Symantec Endpoint Encryption installed when DMA protection enabled in the BIOS

Products

• Endpoint Encryption

Issue/Introduction

HP systems unable to boot with Symantec Endpoint Encryption installed when DMA protection enabled in the BIOS

Systems known/reported:
HP Zbook 15 G6
HP EliteBook 840 G6
HP ProBook 640 G5
HP EliteBook x360 1040 G6

Resolution

This issue is resolved in SEE 11.3 MP1HF1 (Build 6054).

Released: March 27, 2020

In order to obtain this hotfix build, please contact Symantec Enterprise Division support.

Another fix related to SEE 11.3 MP1HF1 can be seen in KB article 187481.

Additional Information

Etrack: 4268171