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Scheduled emails are not being sent

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Article ID: 187495

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

The following error can be seen in the DMService.log

ERROR | EmailJobTaskThreadPool-Thread-54 | 2020-03-25 14:15:27,312 | com.ca.im.portal.dm.scheduling.email.EmailJobTask
      | Error sending e-mail: Connection refused (Connection refused)
java.net.ConnectException: Connection refused (Connection refused)
        at java.net.PlainSocketImpl.socketConnect(Native Method)
        at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
        at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
        at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
        at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
        at java.net.Socket.connect(Socket.java:589)
        at java.net.Socket.connect(Socket.java:538)
        at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
        at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)
        at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)
        at sun.net.www.http.HttpClient.<init>(HttpClient.java:242)
        at sun.net.www.http.HttpClient.New(HttpClient.java:339)
        at sun.net.www.http.HttpClient.New(HttpClient.java:357)
        at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:1226)
        at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1162)
        at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1056)
        at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:990)
        at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1570)
        at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1498)
        at com.ca.im.portal.dm.scheduling.email.EmailJobTask.getReportStreamFromUrl(EmailJobTask.java:361)
        at com.ca.im.portal.dm.scheduling.email.EmailJobTask.run(EmailJobTask.java:168)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)

Cause

SsoConfig has bad values set for Performance Center configuration.

We have seen this error due to:

  • Incorrect hostname set for WebSiteHost
  • Incorrect port set for WebSitePort
  • Values set against Local Override instead of Remote Value

Environment

All supported DX NetOps Performance Management

Resolution

To resolve this review the current SsoConfig settings for Performance Center. Ensure the correct host name(s), scheme(s) and port(s) are set.

  1. As the install owner run the (default path) command:
    1. /opt/CA/PerformanceCenter/SsoConfig
  2. Once inside SsoConfig choose the following options:
    • 1. DX NetOps
    • 3. Performance Center
  3. Under Performance Center review the Remote Value settings.
  4. Under Performance Center review the Local Override settings.
  5. Ensure that the correct values are set for Remote Value. Local Override is rarely used.

If changes are made restart the Performance Center services.

Additional Information

For more information please see the documentation on restarting services:

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/performance-management/3-7/administrating/restart-ca-performance-management-component-services/restart-performance-center.html