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UIM - Data access error Operator Console dashboards failed to load

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Article ID: 187493

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

In accessing Operator Console in Chrome, getting Data access error dashboard failed to load.

Cause

3rd party Cookies are blocked by organizational policy.

Environment

Release : 9.2.0

Component : UIM - OPERATOR CONSOLE

Resolution

Enable cookies for the page using the following steps.

1. In the address bar, click on the blocked cookie icon.  It will bring up the below options:


2. Click on the "Show cookies and other site data..." link.  It brings up the below box:


3. Click on the "Blocked" tab.
4. Select the page being blocked.
5. Click Allow.  You'll get a message that cookies from that site will be allowed.
6. Click Done.  The following will appear at the top of the page:


7. Click the Reload button to reload the page and view the dashboard.

Additional Information

Related KBs:

UIM 20.3.x slow Operator Console, Group Trend Report redirects to CABI login, Data Access Error.
https://knowledge.broadcom.com/external/article/202982 

UIM - UMP/Operator Console CABI proxy configuration
https://knowledge.broadcom.com/external/article?articleId=205475

UIM Operator Console - Data Access Error
https://knowledge.broadcom.com/external/article?articleId=199555 

UIM 20.3.2 - Operator Console Data Access Error in OC
https://knowledge.broadcom.com/external/article?articleId=206627

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