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Encryption Management Server administrator login names are case sensitive

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Article ID: 187485

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Updated On:

Products

Encryption Management Server Powered by PGP Technology

Issue/Introduction

You cannot login to the Encryption Management Server administrator console even though you enter the correct username and password. The following message appears:

Invalid Login
The credentials that you have entered are incorrect or your account may be locked. Try again, check your mailbox or contact your System Administrator.

A Notice entry similar to the following is written to the Administration log:
Administrator [UNAUTHENTICATED USER] from 10.11.12.13 Failed login attempt for Administrator "Admin" from 10.11.12.13

Cause

The user names for administrator accounts are case sensitive.

Environment

Encryption Management Server 3.3.2 MP13 and above.

 

Resolution

When creating administrator accounts, try to avoid using mixed case for user names.

Additional Information

Etrack: 4268538