Encryption Management Server administrator login names are case sensitive
Article ID: 187485
Encryption Management Server Powered by PGP Technology
You cannot login to the Encryption Management Server administrator console even though you enter the correct username and password. The following message appears:
The credentials that you have entered are incorrect or your account may be locked. Try again, check your mailbox or contact your System Administrator.
A Notice entry similar to the following is written to the Administration log:
Administrator [UNAUTHENTICATED USER] from 10.11.12.13 Failed login attempt for Administrator "Admin" from 10.11.12.13
Encryption Management Server 3.3.2 MP13 and above.
The user names for administrator accounts are case sensitive.
When creating administrator accounts, try to avoid using mixed case for user names.