Refresh intervals in Settings - Process Monitoring greyed out

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation

Issue/Introduction

User settings in AWI > Settings the Process Monitoring tab is grayed out and it is impossible to set or modify the Process Monitoring setting because of this

This seems to happen when the user does not have access to his own USER object.

Environment

Release : 12.3

Component : AUTOMIC WEB INTERFACE

Resolution

Solution:

Update to a fix version listed below or a newer version if available.

Fix version:

Component(s): AWI

Automic.Web.Interface 12.3.3 - Available

A problem has been solved where users with the necessary authorizations and privileges could not change their user settings for the Process Monitoring perspective (refresh intervals, Executions lists). This behavior has been corrected and users can adapt their user settings to their needs now.

Workaround:

Add a line to the user or usergroup that gives Authorization "read" to their user:

In some, but not all cases, the Privilege "Access to Analytics" may also be required: