Servers with probe missing from the Usage_metering report

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We have several servers that have probes such as adevl on them that are configured with our standard template.
Most of the servers show up on the usage metering report but other do not.
We need to understand why.

Environment

UIM version: 8.x, 9.x 20.x

Component : UIM - USAGE_METERING/BILLING

Cause

The usage_metering probe looks at QoS and alarms to include systems in its monthly report.
In this case when probes were not sending any QoS and only servers which had open alarms when the probe scanned were included with the monthly report.

Resolution

If you want to make sure a probe is listed on the usage metering report you must configure it to send QoS and Alarms.
If not there is a chance that the usage_metering probe will not find information from ALL Devices when it scans to include the systems in the Monthly report.