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Servers with probe missing from the Usage_metering report

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Article ID: 187466

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We have several servers that have probes such as adevl on them that are configured 
with our standard template.
Most of the servers show up on the usage metering report but other do not.
We need to understand why.

Cause

The usage_metering probe looks at QoS and alarms 
to include systems in its monthly report.
In this case when probes were not sending any QoS and only servers which
had open alarms when the probe scanned were included with the monthly report.

Environment

UIM version: 8.x, 9.x 20.x

Component : UIM - USAGE_METERING/BILLING

Resolution

If you want to make sure a probe is listed on the usage metering report you
must configure it to send QoS.
If not there is a chance that the usage_metering probe will not find information
when it scans to include the systems in the report.