SMWA unable to initiate/start
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Article ID: 187444
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Updated On:
Products
CA Single Sign On Secure Proxy Server (SiteMinder)
CA Single Sign On Federation (SiteMinder)
CA Single Sign On SOA Security Manager (SiteMinder)
SITEMINDER
CA Single Sign On Agents (SiteMinder)
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Issue/Introduction
We're starting our Web Agent and then, the Apache server reportsthis error : [26/Mar/2020:15:02:31] [Error] SiteMinder Agent Unable to determine SiteMinder agent configuration file path. /etc/httpd/conf/WebAgent.conf [26/Mar/2020:15:02:31] [Warning] SiteMinder Agent SiteMinder agent has encountered initialization errors and will not service requests. How can we fix that ?
Environment
Web Agent 12.52SP1CR10 on Apache 2.4.16 on RedHat 6;
Cause
At first glance, we can reproduce this issue that way :- Change the permissions on WebAgent.conf file : # chmod 000 /opt/apache2416/conf/WebAgent.conf - Start Apache with the Web Agent : # /opt/apache2416/bin/apachectl start - The Apache error.log will report the same error : [26/Mar/2020:15:54:21] [Info] [CA WebAgent LLAWP] [1260] [LLAWP Monitor: LLAWP has been started.] [26/Mar/2020:15:54:21] [Error] SiteMinder Agent Unable to determine SiteMinder agent configuration file path. /opt/apache2416/conf/WebAgent.conf [26/Mar/2020:15:54:21] [Error] SiteMinder Agent Failed to initialize the configuration manager. LLAWP unable to get configuration, exiting. - Now, if we change the permissions on the WebAgent.conf : # chmod 644 /opt/apache2416/conf/WebAgent.conf and we stop and start Apache with the Web Agent : # /opt/apache2416/bin/apachectl stop # /opt/apache2416/bin/apachectl start then Web Agent starts as expected : error.log : [26/Mar/2020:15:58:02] [Info] [CA WebAgent LLAWP] [1557] [LLAWP Monitor: LLAWP has been started.] [26/Mar/2020:15:58:04] [Info] [CA WebAgent IPC] [1559] [CSmSem::getSem] Attempted to attach to non-existent semaphore with key 0x6bd11f22 [26/Mar/2020:15:58:04] [Info] [CA WebAgent IPC] [1559] [CSmSem::getSem] Attempted to attach to non-existent semaphore with key 0x6bd11f22 [26/Mar/2020:15:58:04] [Info] [CA WebAgent IPC] [1559] [CSmSem::getSem] Created semaphore 229376 using key 0x6bd11f22 [...] [Thu Mar 26 15:58:07.998076 2020] [mpm_event:notice] [pid 1555:tid 140178290181952] AH00489: Apache/2.4.16 (Unix) OpenSSL/1.0.2k-fips PHP/7.2.10 configured -- resuming normal operations [Thu Mar 26 15:58:07.998100 2020] [core:notice] [pid 1555:tid 140178290181952] AH00094: Command line: '/opt/apache2416/bin/httpd'
Resolution
Change the permissions on the WebAgent.conf file in order to make itreadable for owner, group and all others account to fix this issue.
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