We have a flow was working in IT PAM, it was connected to the exchange and was reading Service Desk's Inbox mails but now it is not retrieving any emails.
Release : 17.2
Component : Process Automation 4.3
The c2o.log provided indicate that there were several failed attempts to use the get_message_list operator and all those attempts registered the same error message
ERROR [com.optinuity.c2o.service.serviceoperation.mailserviceoperation.RunnerGetMessageListServiceOperation] [2e-f67efd68eda9] GetMessageListServiceOperation failed to execute:
com.optinuity.c2o.util.C2OException: Failed to execute operation to retrieve list of mails - Could not connect to the Mail Server Connection refused: connect;
nested exception is:
java.net.ConnectException: Connection refused: connect
This error is an indicator that the mail server is rejecting the request made by the ITPAM server, the operator works when it has set the subject under the filter section, it might by that the mail server has a restriction over request without the subject or similar, not sure exactly about this, but in any case the message "Could not connect to the Mail Server Connection refused: connect", is an indicator that the mail server is rejecting the request, please check this with your mail administrator.