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CA EEM not working post OS upgrade from Windows 2008 to 2012

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Article ID: 187404

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Updated On:

Products

CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation AE

Issue/Introduction

After upgrading the EEM server from Windows 2008 to Windows 2012, EEM was no longer accessible. When accessing the EEM UI, the following error is displayed in the browser...

<?xml version="1.0" encoding="UTF-8" standalone="yes" ?> 
- <RESPONSE_TABLE>
- <ERROR>
  <CODE>500</CODE> 
  <DESC>internal sponsor error</DESC> 
  </ERROR>
  </RESPONSE_TABLE>

In the igateway.log, the following errors are posted...

[4192] 03/25/20 17:03:51 ERROR :: JVMLoader::findJVMPath : Could not find JVM dll in javahome [C:/PROGRA~2/CA/SC/EmbeddedEntitlementsManager/jre] 
[4192] 03/25/20 17:03:51 ERROR :: JVMLoader::loadJVM : unable to load jvm [ jvmpath : jvm ] Error Code [ 126 ] 
[4192] 03/25/20 17:03:51 ERROR :: SponosorCallBack::GetLibPtr2 : unable to load library [ libepiPoz ] Error Code [ 126 ] 
[4192] 03/25/20 17:03:51 ERROR :: SponsorHandler::loadSponsor : unable to load [ sponsor : iPoz , imagename : C:/PROGRA~2/CA/SC/EmbeddedEntitlementsManager/lib/iPoz ] Error Code [126 ] 
[4192] 03/25/20 17:03:51 ERROR :: SponsorHandler::start : unable to load sponsor [ sponsor : iPoz , imagename: C:/PROGRA~2/CA/SC/EmbeddedEntitlementsManager/lib/iPoz ] 
[4192] 03/25/20 17:03:51 ERROR :: InProcessSponsorManager::addSponsor : unable to load sponsor [ sponsor : ipoz ] 
[4192] 03/25/20 17:03:51 ERROR :: SponosorCallBack::GetLibPtr2 : unable to load library [ C:/PROGRA~2/CA/SC/EmbeddedEntitlementsManager/lib\eiamSpindle ] Error Code [ 126 ] 
[4192] 03/25/20 17:03:51 ERROR :: SponsorManager::start : Sponsor [ ipoz ] failed to load 
[5200] 03/25/20 17:04:26 ERROR :: SponosorCallBack::GetLibPtr2 : unable to load library [ C:/PROGRA~2/CA/SC/EmbeddedEntitlementsManager/lib\eiamSpindle ] Error Code [ 126 ]

Cause

This problem occurs when the new Windows version does not have 8dot3 naming enabled and there are references in some of the igateway configuration files to paths using the 8dot3 naming.

Environment

Release : 11.3.6

Component : CA Workload Automation AE (AutoSys)

Resolution

Stop the iTechnology service

Modify the following configuration files within the C:\Program Files (x86)\CA\SC\iTechnology directory...

igateway.conf
Spin.conf
iPoz.conf

Locate any path in these files that is using the 8dot3 naming and replace it with the full directory name. For example...

C:\PROGRA~2\CA\SC\EmbeddedEntitlementsManager

should be changed to...

C:\Program Files (x86)\CA\SC\EmbeddedEntitlementsManager