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Xtraction keeps logging off within a few minutes
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Article ID: 187398
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Updated On:
Products
CA Service Desk ManagerCA Service Desk Manager - Xtraction
Issue/Introduction
Users get their Xtraction sessions randomly logged out, without exceeding the Session Timeout time.
Environment
Xtraction 2019 and above All Supported Windows Operating Systems
Resolution
1. On the Xtraction server, stop the IIS service
2. Navigate to C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files and delete all the contents
3. On the Xtraction database, run the following statement: