Xtraction keeps logging off within a few minutes
Article ID: 187398
Updated On:
Products
CA Service Desk Manager
CA Service Desk Manager - Xtraction
Issue/Introduction
Users get their Xtraction sessions randomly logged out, without exceeding the Session Timeout time.
Environment
Xtraction 2019 and above
All Supported Windows Operating Systems
Resolution
1. On the Xtraction server, stop the IIS service
2. Navigate to C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files and delete all the contents
3. On the Xtraction database, run the following statement:
DELETE FROM dbo.UserSession
4. Restart IIS service
2. Navigate to C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files and delete all the contents
3. On the Xtraction database, run the following statement:
DELETE FROM dbo.UserSession
4. Restart IIS service
Feedback
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