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Xtraction keeps logging off within a few minutes

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Article ID: 187398

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Updated On:

Products

CA Service Desk Manager CA Service Desk Manager - Xtraction

Issue/Introduction

Users get their Xtraction sessions randomly logged out, without exceeding the Session Timeout time.

Environment

Xtraction 2019 and above
All Supported Windows Operating Systems

Resolution

1.  On the Xtraction server, stop the IIS service

2.   Navigate to C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files and delete all the contents 

3.  On the Xtraction database, run the following statement:
 
DELETE FROM dbo.UserSession

4.  Restart IIS service