CA Service Desk Manager SMTP email notifications are not working - SDM logs are getting flooded with messages like "domain not found".
Article ID: 18736
Updated On:
Products
Issue/Introduction
Description:
CA Service Desk Manager SMTP email notifications are not working - SDM logs are getting flooded with messages like:
mm/dd hh:mm:ss.xx <server_name> pdm_mail_nxd 5072 ERROR hunny_mail_intf.c 1921 ThrdLogger Sess:45829:1:0 SMTP RCPT command failed Error (450) 4.1.2 <[email protected]>: Recipient address rejected: Domain not found
mm/dd hh:mm:ss.xx <server_name> pdm_mail_nxd 5072 SIGNIFICANT hunny_mail_intf.c 1211 Send Mail retry scheduled
Where:
mm = month dd = day hh = hour mm = minute ss = second xx = millisecond <server_name> = name of the server [email protected] = email
Solution:
The error normally indicates that the mail server is rejecting the email because of some settings on the SMTP server.
One way to fix this is to:
-
Login with an Administrator userid.
-
Go to "Administration" tab.
-
Options Manager.
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Select option "mail_smtp_hosts" and provide the correct SMTP host information. Consult your Email server admin for correct values.
- Restart Service Desk service.
Do engage your SMTP Admin to ensure correct values are obtained and any other possible issues could be addressed at the same time.
Environment
Component:
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