AHD03075:Required attribute reference num is missing from object Change Order
Article ID: 187354
CA Service Desk ManagerCA Service Desk Manager - Mobile ApplicationCA Service Desk Manager - Unified Self Service
Customer is getting "AHD03075:Required attribute reference num is missing from object Change Order" error while trying to create change order ticket.
The issue is because of duplicate Key errors.
Login into SDM->Click on create new changeorder-> fill in all the required fields and when you click on save AHD03075 error is shown. Attached the screenshot of error.
And in logs we have below entries:
bpvirtdb_srvr 4072 SIGNIFICANT vdbmisc.c 1887 Requested 2 keys but received 1 keys only bpvirtdb_srvr 4072 ERROR vdbmisc.c 1538 Key Control error encountered. AHD04115:An unexpected error occurred. Contact your administrator. spelsrvr 2876 ERROR seq.spl 78 get_unique_id() error: web:local 2188 ERROR freeaccess.spl 4248 Got error trying to init_change_request >Error creating Change Order< domsrvr 4844 ERROR top_ob.c 4030 Got msg with type set to 0 web:local 2188 ERROR freeaccess.spl 25709 create checkin of chg:499801 failed: AHD03075:Required attribute reference num is missing from object Change Order
To resolve the issue, we have 2 steps : Step 1:
Run pdm_key_refresh -y command. And try to create new change order.
If you still have issue
From DB we check the keycontrol table for any duplicates. And eliminate the duplicates to resolve the issue. NOTE: while checking on step2 we recommend to raise a support case and contact support engineer for steps on how to check duplicates and how to eliminate them.