Data not visible in Log Analysis portlets in Clarity

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

There are portlets available under Administration -> Security and Diagnostics -> Log Analysis, that can aid an administrator in monitoring various aspects of the application - from response times to number of sessions per day etc. When you navigate to this page, the portlets do not show any data.

Environment

All Supported Versions

Resolution

• These portlets do not show any data, if filtering is not done for a specific date, and if the "Environment" and "Hostname" fields are left to their default value of "All".
• Change the values of Environment to local on these fields to other available specific values and filter to obtain results.