ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

AWI disabled How to increase the timeout

book

Article ID: 187346

calendar_today

Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Is there some "timeout" on the AWI? I have noticed that sometimes the AWI shows information but is "disabled", i can't click on anything and only solution is to refresh the page and login again.

what may cause this?

 

Environment

Release : 12.3

Component : Automic Web Interface

Resolution

The parameter "automationEngineOpenConnectionTimeoutMilliseconds" in the configuration.properties file needs to be updated to increase the timeout. 

File location /apache/webapps/awi/config/configuration.properties

If you have only one connection to the AE, this parameter specifies the timeout interval for the connection between the AWI and the CP.

If you have several connections to the AE, this parameter specifies the time interval for attempting to connect to the next CP in case the previous connection fails.

Default: 10000 (10 seconds)

Tip: Increase the timeout if you have a slow connection between Tomcat and the Automation Engine

Note: You define the connections to the AE in the uc4config.xml configuration file.

Additional Information

For more details please refer to the product documentation below.

Configuring Automic Web Interface