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Bug in Remote Control- Doing "shared control" is showing "View control"- only as display

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Article ID: 187341

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Updated On:

Products

CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Software Delivery CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

When we do remote session with shared mode using the wizard RC connection .
Shared Control is transformed into "View".
It is only issue as display. but in fact, the remote session is in shared view.
 
 
See into the attachment 

Cause

It is a bug just in the view but in fact we can still do shared connection.
No impact on the business.

Environment

Release : 14 SP3

Component : DESKTOP AND SERVER MANAGEMENT

Resolution

Apply the Tfix T533348.

Attachments

1585660907693__Bug in RC - shared control is showing as view.docx get_app