Bug in Remote Control- Doing "shared control" is showing "View control"- only as display

Products

• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Software Delivery
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

When we do remote session with shared mode using the wizard RC connection .

Shared Control is transformed into "View".

It is only issue as display. but in fact, the remote session is in shared view.

 

 

See into the attachment 

Environment

Release : 14 SP3

Component : DESKTOP AND SERVER MANAGEMENT

Cause

It is a bug just in the view but in fact we can still do shared connection.

No impact on the business.

Resolution

Apply the Tfix T533348.