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Bug in Remote Control- Doing "shared control" is showing "View control"- only as display
Article ID: 187341
CA Client Automation - Asset Management
CA Client Automation - IT Client Manager
CA Client Automation
CA Client Automation - Software Delivery
CA Client Automation - Remote Control
CA Client Automation - Asset Intelligence
CA Client Automation - Desktop Migration Manager
CA Client Automation - Patch Manager
When we do remote session with shared mode using the wizard RC connection .
Shared Control is transformed into "View".
It is only issue as display. but in fact, the remote session is in shared view.
See into the attachment
It is a bug just in the view but in fact we can still do shared connection.
No impact on the business.
Release : 14 SP3
Component : DESKTOP AND SERVER MANAGEMENT