CA Spectrum has lost contact with CA UIM's Spectrum Gateway Probe(Spectrumgtw) running on host xxxxx

Products

• CA Spectrum
• CA eHealth

Issue/Introduction

We are getting below error frequently in CA spectrum. Spectrumgtw is losing connection with CA spectrum. 

    "CA Spectrum has lost contact with CA UIM's Spectrum Gateway Probe(Spectrumgtw) running on host xxxxx"

 

Environment

Spectrum 10.3.x
UIM 9.02
Spectrumgtw 8.67HF4

Cause

In this case, the maintenance task was looping causing all threads in the pool to perform the maintenance task. This results in other tasks not being performed (Alarm Sync, Heartbeat Poll, Inventory)

Resolution

WorkAround:

• deactivate spectrumgtw 
  
  
• delete the following Cache files in the spectrumgtw probe folder
     \NIMSOFT\probes\gateway\spectrumgtw\cache
        UIMDScheduleCache.dat
        SpectrumScheduleCache.dat
  
  
• activate the spectrumgtw probe

Fixed In: spectrumgtw 8.6.7-HF5