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CA Spectrum has lost contact with CA UIM's Spectrum Gateway Probe(Spectrumgtw) running on host xxxxx

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Article ID: 187318

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction


We are getting below error frequently in CA spectrum. Spectrumgtw is losing connection with CA spectrum. 

    "CA Spectrum has lost contact with CA UIM's Spectrum Gateway Probe(Spectrumgtw) running on host xxxxx"

 

Cause


In this case, the maintenance task was looping causing all threads in the pool to perform the maintenance task. This results in other tasks not being performed (Alarm Sync, Heartbeat Poll, Inventory)

Environment

Spectrum 10.3.x
UIM 9.02
Spectrumgtw 8.67HF4

Resolution

WorkAround:
  • deactivate spectrumgtw 

  • delete the following Cache files in the spectrumgtw probe folder
       \NIMSOFT\probes\gateway\spectrumgtw\cache
          UIMDScheduleCache.dat
          SpectrumScheduleCache.dat

  • activate the spectrumgtw probe


Fixed In: spectrumgtw 8.6.7-HF5

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