CA OM WebViewer v14 - Browser fails to connect to Web Service

Products

• Output Management Web Viewer

Issue/Introduction

This is a new install of Web Viewer version 14

The signon screen comes up but get the message Failed to connect to web service

After entering the userid/password the message Communication error with server is displayed.

 

 

Environment

Release : 14.0

Component : WEB VIEWER

Cause

Configuration is incorrect or missing

Resolution

The output of the task shows that connection is not being made to the external database:

CAHVS0203E Cannot connect to external database General error: "java.lang.NumberFormtion: For input string: .....

1. Review the database parameters in ConfigFile.cfg, the location of which is specified in this error message:
   CAHVS0020I Parameter configuration file: /opt/CA_Web_Viewer/tomcat/config/ConfigFile.cfg
   
2. Set the DBLOCATION parameter to the location of the database.
   
   
3. In addition to the comments in the ConfigFile.cfg for DBLOCATION, there are additional details in the online documentation:
   Web Viewer 14.0
   
   
4. Set DBUSER and DBPASSWORD to the database user and database password required to access the database.
   
   
5. Make sure that schema and table name parameters are set. If they have “<” and “>” as part of the values then they are not set. Here are some sample change commands that can be used to set the schema and table names to their defaults:

CHANGE ALL CV_MASTER

CHANGE ALL REPOSITORIES

CHANGE ALL STATS

CHANGE ALL VIEW_USER

CHANGE ALL ACTIVE_REPORTS

CHANGE ALL RECALLED_REPORTS

CHANGE ALL REPOSITORY_GROUPS

CHANGE ALL EXPORT_RULES

CHANGE ALL FEATURES

CHANGE ALL FEATURES_LOG