Below is sample of what happens when pdm_k_reindex is executed in command line:
Ping the EBR indexing daemon...
Got the hostname of the EBR indexing daemon.
Copy EBR admin entities...
In the STDLOG, with verbose logging enabled on pdm_k_reindex, the following is seen:
pdm_k_reindex 4392 TRACE tcp_port.c 562 Target ip is 127.0.0.1, and addrInfo->ai_family is 2
pdm_k_reindex 4392 TRACE tcp_port.c 679 Connection made to IPv4 port 2106
pdm_k_reindex 4392 VERBOSE hrtbeat.c 161 nodename is 155189248 and procname is bpvirtdb_srvr
CA Service Desk Manager 12.6, 12.9 and 14.1
In the trace output, tcp_port.c finds target IP <127.0.0.1> loopback address, which is the IP address of the local CA Service Desk Manager (CA SDM) host.
To eliminate the problem, we recommend removing the loopback address from the %SystemRoot%\system32\drivers\etc\hosts file on the CA SDM primary server.
The possible reason why this happened in the first place can be reviewed in TEC604793
Release: SDMU0M99000-14.1-Service Desk Manager-Full License