Xendesktop probe installed on Prod server shows in Pending Status in Admin Console

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

I installed Xendesktop locally on and admin console is showing in the pending state.

Environment

Release : 9.0.2

Component : UIM - XENDESKTOP

Cause

My Xendesktop server is a cluster server.

Resolution

You need to follow this guide and configure both resources.
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/xendesktop-xendesktop-monitoring/xendesktop-ac-configuration.html#concept.dita_f539853d5c97eaa406811ca342872fb07fab8e91_CreateandConfigureProfiles

Create and Configure Profiles
 

(Optional)

 Click 

Add

 to add a secondary server as an alternate resource so that the probe can monitor multiple servers in a clustered environment. For more information, see 

Add Alternate Resources

. 

 

Add Alternate Resources

You can add one server as the primary resource and the remaining as alternate resources. Monitoring information is collected from the primary resource. If the primary resource is down, secondary resource collects the data.

 

Follow these steps:

 

• Create a new profile or edit an existing profile.
• Click 

  Add 

  in the 

  Xendesktop

   

  Alternate Resources

   section to query the controller for Xendesktop server names.
• Select a host from the 

  Hostname

   and specify the information as specified in 

  Step 2

   and

   3

   of 

  Create and Configure Profiles 

  section. 
• Click 

  Actions > verify Subscription

   to verify the connection to the XenDesktop server.
• Click 

  Save

  .

   

  Repeat the above steps to add each secondary server as an alternate resource.